Operations & Project Management Terms
Operations & Project Management Terms
Systems beat talent at scale. The operators who win are the ones who build repeatable processes.
OKRs Done Right
Objective: "Become the go-to legal tech firm in Kingston by Q4."
Key Results:
- 15 qualified leads from direct search (not referrals)
- 3 pieces of thought leadership published with 500+ reach each
- Net Promoter Score above 60
The Objective is motivating. The Key Results are binary — achieved or not.
SOP (Standard Operating Procedure): The Most Underrated Asset
An SOP (Standard Operating Procedure) is worth more than a talented employee. A talented employee leaves. An SOP stays, trains the next person, and holds quality constant.
Format: Trigger, Steps, Output, Owner.
Scope Creep: The Silent Project Killer
"Can you just add..." is the most expensive sentence in project management.
Every addition should go through a change request: document the change, estimate impact, get written approval before proceeding.
The Bottleneck Principle
Add three people to a non-bottleneck step and the output doesn't move. Fix the bottleneck and the whole system breathes.